Leadership Coach #219: Jaquie Scammell - Interested vs Committed: The Human Edge in a Fast-Moving World

Everything starts in the mind – and in this episode of The Coaching Podcast, I sit down with Jaquie Scammell to explore what that really means for leaders navigating a fast-moving, AI-driven world. This is a conversation about perspective, presence, and performance – from how we manage our thoughts and energy in the micro-moments, to how we show up for others through feedback, coaching, and everyday service. We dive into the difference between being interested versus committed, why feedback is one of the greatest gifts you can give, and how leadership is ultimately about creating the conditions for people to thrive.

About Jaquie Scammell

Jaquie Scammell is the CEO and Founder of ServiceQ and one of the leading voices in service leadership today, known for helping organisations strengthen human connection in a world that is moving faster, becoming more automated, and asking more of its people.

Her work sits at the intersection of leadership, culture and customer experience, where she partners with senior leaders to turn service from something people perform into something people live – embedded in behaviour, decision-making and the everyday moments that shape reputation.

As the architect behind Service Habits™ and 5D Service Leadership™, Jaquie has developed practical operating systems that help organisations build cultures of consistency, ownership and care – not as concepts, but as capabilities that drive performance.

She has worked across industries including aviation, banking, infrastructure and resources, with organisations such as BHP, Westpac, Melbourne Airport and Virgin Australia. A published, award-winning author, Jaquie is known for her ability to translate complex human dynamics into clear, actionable leadership.

In the room, she brings both edge and empathy, creating environments where leaders are challenged to think differently, take ownership, and step forward with clarity.

Connect with Jaquie

Website: https://serviceq.co/ 
LinkedIn: www.linkedin.com/in/jaquiescammell 
Company: https://au.linkedin.com/company/serviceq 
Instagram: https://www.instagram.com/jaquiescammellofficial/